Privacy Policy
Last updated: May 28, 2025
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At Operno, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our work order management platform.
Information We Collect
Information You Provide
- Account Information: Name, email address, company name, and contact details
- Work Order Data: Client information, job details, schedules, and related business data
- Communication: Messages sent through our platform or to our support team
- Payment Information: Billing details processed securely through third-party payment processors
Information We Collect Automatically
- Usage Data: How you interact with our platform, features used, and time spent
- Device Information: IP address, browser type, operating system, and device identifiers
- Log Data: Server logs, error reports, and system activity for performance monitoring
How We Use Your Information
- Service Delivery: Provide and maintain our work order management platform
- Account Management: Create and manage your account, process payments
- Communication: Send service updates, support responses, and important notices
- Improvement: Analyze usage to improve our platform and develop new features
- Security: Detect and prevent fraud, abuse, and security incidents
- Legal Compliance: Comply with applicable laws and respond to legal requests
Information Sharing
We do not sell, trade, or rent your personal information. We may share information in these limited circumstances:
Service Providers
We work with trusted third-party providers who help us operate our platform:
- Cloud hosting and infrastructure providers
- Payment processing services
- Email delivery services
- Analytics and monitoring tools
Legal Requirements
We may disclose information when required by law or to:
- Respond to legal process or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using AES-256 encryption
- Access Controls: Strict access controls and authentication requirements
- Infrastructure: Secure private VPS hosting with regular security updates
- Monitoring: 24/7 security monitoring and incident response procedures
- Backups: Regular automated backups with secure storage
- Testing: Regular security audits and penetration testing
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active and for 90 days after closure
- Work Order Data: Retained for 7 years after account closure for business records
- Usage Logs: Retained for 2 years for security and performance analysis
- Communication: Support communications retained for 3 years
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, contact us at privacy@operno.app
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, contact us:
- Email: privacy@operno.app
- Subject Line: Privacy Policy Inquiry
- Response Time: We respond to privacy inquiries within 72 hours
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Notify you via email at least 30 days before changes take effect
- Post the updated policy on our website with a new "Last updated" date
- Highlight significant changes in the notification
Your continued use of our platform after changes become effective constitutes acceptance of the updated policy.